Anti-Spam Policy

Last updated: December 25, 2024

Lendruk is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This Anti-Spam Policy outlines the standards we uphold for all electronic communications sent through or in connection with our platform, and the obligations of those who use our services to communicate with others.

1. Scope of This Policy

This policy applies to all electronic messages transmitted through Lendruk's platform, including but not limited to email notifications, course updates, promotional communications, and any automated or bulk messaging initiated by us or by users of our services. It governs the conduct of Lendruk as a sender and establishes expectations for any party using our platform to reach an audience.

2. Definition of Spam

For the purposes of this policy, spam refers to any unsolicited, bulk, or deceptive electronic communication sent without the explicit or reasonably implied consent of the recipient. This includes, but is not limited to:

• Unsolicited commercial messages sent in bulk to recipients who have not requested them
• Messages with misleading subject lines, sender identities, or content designed to deceive the recipient
• Repeated communications sent to recipients who have clearly indicated they do not wish to receive them
• Messages that disguise their origin or routing information
• Communications that contain or promote malicious software, phishing attempts, or fraudulent offers

3. Our Commitments as a Sender

Lendruk sends electronic communications only to individuals who have provided consent through registration, enrollment, account creation, or explicit opt-in actions. We commit to the following practices in all outgoing communications:

3.1 Honest Identification

All messages sent by Lendruk clearly identify the sender. We do not use false or misleading header information, and our domain and sending address accurately represent our organization.

3.2 Accurate Subject Lines

Subject lines in our email communications accurately reflect the content of the message. We do not use deceptive, exaggerated, or misleading subject lines to encourage opens.

3.3 Clear Unsubscribe Mechanism

Every promotional or non-transactional email we send includes a clearly visible and functional mechanism for recipients to opt out of future communications. Unsubscribe requests are honored promptly and without requiring unnecessary steps from the recipient.

3.4 Physical Address

Our commercial communications include a valid physical mailing address: Vyacheslava Chornovola St, Rivne, Rivne Oblast, Ukraine, 33000.

3.5 Transactional Messages

Certain messages are transactional in nature and are necessary to deliver the service you have requested, such as account confirmations, password resets, payment receipts, and course access notifications. These messages are sent as part of the service relationship and are not subject to marketing opt-out, though you may deactivate your account to cease receiving them entirely.

4. User Obligations

If you use any feature of our platform that involves sending messages, invitations, or notifications to other individuals, you agree to comply with this policy in full. Specifically, you must not:

• Use our platform to send unsolicited bulk messages to persons who have not consented to receive them
• Import or upload contact lists composed of addresses obtained through scraping, purchasing, or any method that did not involve direct consent from recipients
• Forge or alter message headers, sender names, or reply-to addresses
• Send communications that impersonate Lendruk or any other entity
• Use our infrastructure to facilitate phishing, malware distribution, or any fraudulent activity
• Continue sending messages to any individual who has requested to be removed from your communications

Violation of these obligations may result in suspension or termination of your access to our platform, without prior notice, at our sole discretion.

5. Consent and Opt-In Practices

We operate on a consent-based communication model. Consent may be obtained through:

• Explicit opt-in at the point of registration or enrollment
• A separate and voluntary subscription to newsletters or updates
• A pre-existing service or contractual relationship where communication is reasonably expected

We do not treat pre-checked boxes, inferred interest, or passive browsing as a valid basis for sending marketing communications.

6. Managing Your Communication Preferences

You have control over the types of messages you receive from us. You may update your communication preferences at any time through your account settings or by contacting us directly. Options available to you include:

• Unsubscribing from promotional and marketing emails via the link included in each such message
• Adjusting notification settings within your account dashboard
• Contacting us at contact@lendruk.com to request removal from specific communication lists

Please note that opting out of marketing messages does not affect the delivery of transactional communications required to maintain your account or fulfill services you have requested.

7. Reporting Spam

If you believe you have received a message that violates this policy, or if you suspect that someone is using our platform to send spam, we encourage you to report it. You may do so by contacting us at:

Email: contact@lendruk.com
Phone: +380977795517
Address: Vyacheslava Chornovola St, Rivne, Rivne Oblast, Ukraine, 33000

Please include as much detail as possible, including the message content, sender address, date received, and any relevant context. We take all reports seriously and will investigate promptly.

8. Third-Party Services and Integrations

Our platform may integrate with or link to third-party services, tools, or email delivery providers. While we select partners who maintain anti-spam standards consistent with our own, we are not responsible for the independent communication practices of third parties. We encourage you to review the privacy and anti-spam policies of any third-party service you choose to connect with through our platform.

9. Consequences of Violations

We take spam seriously as both an ethical and operational matter. Violations of this policy may result in one or more of the following actions:

• Immediate suspension of messaging privileges within the platform
• Permanent termination of the offending account
• Reporting of abusive activity to relevant internet service providers or authorities where appropriate
• Legal action in cases involving fraud, identity misrepresentation, or deliberate harm

10. Changes to This Policy

We may revise this Anti-Spam Policy from time to time to reflect changes in our practices, legal obligations, or platform capabilities. When we make material changes, we will update the date at the top of this page and, where appropriate, notify registered users through the platform or by email. Continued use of our services following any such update constitutes acceptance of the revised policy.

11. Contact

For any questions, concerns, or requests related to this Anti-Spam Policy, please reach out to us:

Lendruk
Vyacheslava Chornovola St, Rivne, Rivne Oblast, Ukraine, 33000
Email: contact@lendruk.com
Phone: +380977795517
Web: lendruk.com